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BookSmart Learning Series

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Blind Spot™: What Leaders Must See About Engagement and Well-Being

Gain critical leadership insights to uncover and address blind spots in employee engagement and well-being, directly impacting customer experience excellence at Wilcon Depot.

Course duration Duration: 4 hours
Instructor Papares, Allan

Breaking Down Silos™: Leadership Strategies to Unite Teams and Drive Collaboration

A micro-learning course for leaders and supervisors focused on breaking down organizational silos and fostering teamwork to deliver seamless customer experiences, inspired by Patrick Lencioni’s acclaimed leadership principles.

Course duration Duration: 8 hours
Instructor Papares, Allan

Extreme Ownership™: Accountability-Driven Leadership for High-Performance Teams

Empower your leadership with the proven principles of Extreme Ownership™. Learn to drive team accountability, build trust, and deliver exceptional results through practical, self-paced micro-learning modules tailored for high-performance teams.

Course duration Duration: 8 hours
Instructor Papares, Allan

Getting to Yes™: Principled Negotiation for Win-Win Agreements

Unlock practical negotiation strategies with 'Getting to Yes™: Principled Negotiation for Win-Win Agreements.' Learn to achieve fair, sustainable outcomes through mutual respect and collaboration, tailored for Wilcon retail professionals.

Course duration Duration: 8 hours
Instructor Papares, Allan

Grit in Action: Driving Results Through Consistent Effort

A micro-learning course empowering Wilcon Depot employees to drive results through passion, perseverance, and consistent effort, based on Angela Duckworth’s 'Grit'.

Course duration Duration: 8 hours
Instructor Papares, Allan

It’s the Manager™: Building Coaching Managers Who Drive Engagement

Empower Wilcon Depot leaders to transition from traditional supervision to coaching-based management. This micro-learning course equips managers with practical skills and proven strategies to foster employee engagement, drive performance, and deliver exceptional customer experiences across all retail operations.

Course duration Duration: 8 hours
Instructor Papares, Allan

Managing the Unmanageable™: Practical Strategies for Managing Difficult Employees

A practical micro-learning course for Wilcon Depot leaders, equipping them with proven strategies to identify, address, and manage difficult employee behaviors while upholding exceptional customer experience standards.

Course duration Duration: 8 hours
Instructor Papares, Allan

Multipliers™: Leadership That Amplifies Talent and Performance

A micro-learning course empowering Wilcon Depot leaders to amplify team talent and elevate customer experience using Multipliers™ leadership principles.

Course duration Duration: 8 hours
Instructor Papares, Allan

Navigating Change with Confidence: A Growth Mindset Approach to Career Resilience

Learn to navigate workplace change confidently by adopting a growth mindset and building career resilience, tailored for Wilcon Depot employees.

Course duration Duration: 8 hours
Instructor Papares, Allan

Overcoming the Five Dysfunctions: Building Trust, Accountability, and Results

A micro-learning course for Wilcon Depot leaders to overcome team dysfunctions by building trust, fostering accountability, and driving collective results, based on Patrick Lencioni’s proven model.

Course duration Duration: 8 hours
Instructor Papares, Allan

RESET & OWN: Building a Culture That Fixes Problems at the Source

A practical micro-learning course empowering Wilcon Depot teams to identify, reset, and improve what’s not working—drawing on Dan Heath’s RESET framework for operational excellence and customer satisfaction.

Course duration Duration: 8 hours
Instructor Papares, Allan

Switch™: Practical Change Strategies for Sustainable Results

A 10-module micro-learning course that equips Wilcon Depot employees and leaders with practical, on-the-job change tools from the Switch™ framework—aligning logic (Rider), emotion (Elephant), and environment (Path) to improve customer experience, service consistency, and operational excellence.

Course duration Duration: 8 hours
Instructor Papares, Allan

The Bloom Advantage: Nurturing People, Performance, and Purpose

Unlock the power of flourishing at work with The Bloom Advantage—a micro-learning course designed to help Wilcon Depot employees develop a growth mindset, foster collaboration, and align purpose with performance for outstanding customer service.

Course duration Duration: 8 hours
Instructor Papares, Allan

Turn the Ship Around!™: Building a Leader–Leader Culture

A practical micro-learning course that transforms traditional leadership mindsets by applying Leader-Leader principles from 'Turn the Ship Around!' to empower Wilcon Depot employees at every level.

Course duration Duration: 8 hours
Instructor Papares, Allan

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