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Multipliers™: Leadership That Amplifies Talent and Performance


Course
Allan Papares
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A micro-learning course empowering Wilcon Depot leaders to amplify team talent and elevate customer experience using Multipliers™ leadership principles.

Here is the course outline:

1. Introduction to Multipliers Leadership

Sets the stage for the course by outlining the philosophy of Multipliers™ leadership and why amplifying talent matters for modern organizations.

8 sections
Why Amplifying Talent Matters
The Origin of the Multipliers Framework
Core Principles of the Multiplier Mindset
Benefits for Retail and Service Environments
Preview of the Journey Ahead
Essay Assessment: Understanding the Foundations of Multipliers™ Leadership
Quiz: Introduction to Multipliers Leadership
Course Project: Applying the Multiplier Mindset in Retail Leadership

2. Spotting Diminisher and Multiplier Behaviors

Helps learners recognize the contrasting habits of Diminishers and Multipliers through retail-focused examples and self-reflection prompts.

8 sections
The Behavior Spectrum: From Diminisher to Multiplier
Hallmarks of Diminisher Leadership
Hallmarks of Multiplier Leadership
Comparing Impact on Team Performance
Self-Diagnosis: Identifying Your Default Mode
Essay Assessment: Recognizing and Shifting Leadership Behaviors
Quiz: Spotting Diminisher and Multiplier Behaviors
Spotting Diminisher and Multiplier Behaviors: Wilcon Leadership Reflection Project

3. Shifting to the Multiplier Mindset

Guides leaders in moving from knowing about Multipliers to intentionally thinking and acting like one in daily interactions.

8 sections
Recognizing Mindset Triggers
Reframing Challenges as Opportunities to Multiply
Replacing Diminisher Habits with Multiplier Practices
Practicing Growth-Oriented Self-Talk
Small Experiments for Daily Mindset Shifts
Essay Assessment: Applying the Multiplier Mindset in Daily Leadership
Quiz: Shifting to the Multiplier Mindset
Personal Leadership Experiment: Shifting to the Multiplier Mindset

4. Discipline 1 – Becoming a Talent Magnet

Explores how to attract, spot, and utilize people’s native genius so the right talents meet the right challenges.

8 sections
Understanding Native Genius
Spotting Untapped Strengths on Your Team
Matching Talent to Critical Tasks
Recruiting and Retaining through Multiplying
Measuring the Payoff of Magnetizing Talent
Essay Assessment: Practicing the Talent Magnet Discipline
Quiz: Discipline 1 – Becoming a Talent Magnet
Course Project: Applying the Talent Magnet Discipline at Wilcon

5. Discipline 2 – Creating Liberator Environments

Shows leaders how to build psychological safety and remove fear so teams contribute their best thinking.

8 sections
Psychological Safety Basics
Setting High Standards + Low Fear
Listening Structures that Surface Ideas
Handling Mistakes as Learning Moments
Indicators of a Liberated Team
Essay Assessment: Applying Liberator Principles to Team Leadership
Quiz: Creating Liberator Environments
Course Project: Fostering a Liberator Environment at Wilcon

6. Discipline 3 – Operating as a Challenger

Teaches how to define bold, customer-focused challenges that stretch teams beyond perceived limits.

8 sections
Crafting Bold Questions
Defining Stretch Goals Linked to Customers
Sequencing Challenge with Support
Encouraging Learning Velocity
Tracking Progress on Challenges
Essay Assessment: Applying the Challenger Discipline at Wilcon Depot
Quiz: Discipline 3 – Operating as a Challenger
Course Project: Applying the Challenger Discipline to Drive Team Intelligence and Customer Value

7. Discipline 4 – Facilitating Debate Maker Conversations

Equips leaders to frame issues, spark rigorous debate, and drive crisp decisions that leverage collective intelligence.

8 sections
Framing the Issue Clearly
Assembling the Right Voices
Guiding Rigorous Yet Respectful Debate
Driving Toward Crisp Decisions
Capturing and Communicating Outcomes
Essay Assessment: Applying Debate Maker Discipline in Leadership
Quiz: Discipline 4 – Facilitating Debate Maker Conversations
Course Project: Leading a Debate Maker Conversation at Wilcon Depot

8. Discipline 5 – Investing for Autonomy and Growth

Examines how leaders hand over ownership, provide resources, and stay accountable for results without micromanaging.

8 sections
Defining the Investor Discipline
Establishing Clear Finish Lines
Allocating Resources and Authority
Coaching vs. Micromanaging
Reviewing Results and Learning Loops
Essay Assessment: Applying the Investor Discipline for Team Autonomy and Growth
Quiz: Discipline 5 – Investing for Autonomy and Growth
Course Project: Applying the Investor Discipline to Team Leadership

9. Embedding and Sustaining Multiplier Practices

Presents strategies for reinforcing new behaviors, measuring impact, and keeping the Multiplier culture alive over time.

8 sections
Building Rituals that Reinforce Multiplying
Social Proof and Peer Accountability
Measuring Impact on Talent and Results
Responding to Setbacks and Resistance
Scaling Practices Across the Organization
Essay Assessment: Sustaining Multiplier Practices at Wilcon
Quiz: Embedding and Sustaining Multiplier Practices
Course Project: Sustaining Multiplier Practices at Wilcon Depot

10. Course Summary and Next Steps

Wraps up key insights, invites reflection on personal action plans, and points learners to ongoing support resources.

9 sections
Summarizing the Five Disciplines
Personal Multiplier Scorecard Review
Crafting a 90-Day Action Plan
Identifying Support and Resources
Commitment to Continual Multiplying
Essay Assessment: Sustaining Multiplier Practices and Your 90-Day Leadership Action Plan
Quiz: Course Summary and Next Steps
Course Project: 90-Day Multipliers™ Action Plan and Reflection
Study guide
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