RESET & OWN: Building a Culture That Fixes Problems at the Source
Course
Allan Papares
A practical micro-learning course empowering Wilcon Depot teams to identify, reset, and improve what’s not working—drawing on Dan Heath’s RESET framework for operational excellence and customer satisfaction.
Here is the course outline:
1. Welcome to Reset ThinkingKick-off module introducing the big idea of a “fresh start,” why resets matter, and how Dan Heath’s framework applies to Wilcon Depot’s continuous-improvement culture. 8 sections
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2. Spotting What’s StuckLearn practical techniques to surface recurring pain points, separate signals from noise, and define the real problem worth solving. 8 sections
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3. Clearing the RoadblocksDive into psychological, cultural, and structural barriers that keep old habits alive, and explore tactics to lower or remove those hurdles. 8 sections
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4. Designing the ResetTranslate insights into targeted interventions—redesign workflows, adjust incentives, and build systems that make the right behaviors the easy ones. 8 sections
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5. Pilot, Learn, AdjustRun small-scale tests of your reset, collect rapid feedback, and iterate before rolling out changes organization-wide. 8 sections
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6. Track and Sustain GainsSelect meaningful metrics, build simple scorecards, and establish routines that keep improvements visible and momentum alive. 8 sections
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7. Key Takeaways and Action PlanReview core principles, celebrate quick wins, and craft a 30-60-90-day plan for applying reset thinking in everyday work at Wilcon Depot. 10 sections
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