Orient learners to the course purpose, structure, and the importance of grit for achieving long-term success at Wilcon Depot.

Break down passion and perseverance, showing how effort compounds to outperform talent in retail performance.

Explore how believing in the ability to improve fuels persistence, laying the psychological groundwork for grit.

Translate growth-mindset principles into on-the-floor behaviors that demonstrate consistent effort with customers.

Introduce habit-formation techniques—cue, routine, reward—to hard-wire perseverance into everyday tasks.

Provide tools for reframing setbacks, regulating emotions, and sustaining effort during peak retail challenges.

Use real Wilcon scenarios to practice extracting lessons from mistakes and reinforcing gritty behaviors.

Teach methods to set milestones, track performance, and use feedback loops that keep effort aligned with goals.

Combine habit loops, obstacle strategies, and progress tracking into a sustainable system for continuous improvement.

Summarize key insights and guide learners in crafting an individualized action plan to apply grit on the job.