Introduces the course purpose, learning outcomes, and the importance of eliminating silos to deliver a seamless Wilcon customer experience.

Explores what silos are, why they form in retail settings, and how they impede communication, productivity, and innovation.

Guides leaders to recognize behavioral and structural indicators of silo mentality, using real Wilcon scenarios and data cues.

Analyzes the direct and indirect costs of silo behavior on service speed, accuracy, and customer satisfaction scores.

Presents proven leadership strategies—vision setting, modeling collaboration, and aligning incentives—to foster cross-team unity.

Details practical methods to cultivate transparency, open communication, and mutual respect among departments.

Shows how to translate the store-wide mission into cross-functional KPIs that drive collective accountability and performance.

Provides step-by-step guidance on launching joint huddles, cross-training, and rapid-response teams to sustain collaboration.

Explains how to track progress using meaningful metrics, celebrate quick wins, and embed continuous improvement loops.

Recaps key insights, reinforces commitment to silo-free leadership, and guides learners in drafting a store-specific action plan.