This introductory module welcomes retail employees to the course, explains why distraction management matters in busy store settings, and introduces the basic idea of meeting performance expectations through self-management. Learners explore common in-store distractions, how they harm customer service and productivity, and the link between staying focused and meeting their day-to-day job standards.

The final module reviews the practical strategies covered in the course—such as quick refocus techniques, shift routines, and prioritizing tasks—showing how they help employees consistently meet expectations. Learners recap benefits like reduced errors and better customer experiences, reflect on personal action steps, and complete the end-of-course quiz to confirm their grasp of distraction management in the retail environment.