Welcome to 'Tale as Old as Time: Turning One-Time Buyers into ‘Suki’ Customers'—a fairytale-inspired journey tailor-made for Wilcon Depot associates! Imagine you’re Belle, stepping into Wilcon’s grand halls, where every shopper might seem like a gruff Beast at first, but could become a loyal suki with just the right touch. In this engaging single-module course, you’ll discover the magic behind customer loyalty, learn how to spot hidden opportunities in every aisle, and master the art of making an unforgettable first impression—whether you’re greeting someone at the Tile Hub or helping with a paint order. Through interactive stories, role-plays, and Wilcon-specific scenarios, you’ll uncover the secrets of building relationships that last. You’ll also learn to personalize each customer’s experience, handle complaints with grace, and turn feedback into your enchanted tool for improvement. By the end, you’ll be ready to transform one-time buyers into lifelong partners, all while making every visit to Wilcon feel like a happily-ever-after!