Salesmanship Series
Course
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Angel Van Mary Nicdao
This module series is designed to equip frontliners with the essential skills, mindset, and confidence to deliver exceptional customer experiences and drive sales success. From building strong customer connections to mastering advanced selling techniques, each module offers practical insights tailored to the Wilcon way of selling. Whether you're just starting or looking to level up, this series will help you grow into a well-rounded, resilient, and future-ready sales professional.
Here is the course outline:
1. MODULE 1: Introduction to Selling and the Role of a Wilcon FrontlinerThis module introduces the fundamentals of selling and highlights the key responsibilities of a Wilcon frontliner. Learn how frontliners play a vital role in delivering excellent customer experiences. 3 sections
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2. MODULE 2: Building Customer Connections and Starting ConversationsLearn how to effectively start conversations, build rapport, and create positive customer interactions to strengthen relationships and enhance customer satisfaction. 3 sections
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3. MODULE 3: Navigating Challenges in Customer InteractionsThis module equips participants with the skills to handle difficult customer interactions with confidence and professionalism. Learn strategies for resolving conflicts, managing customer expectations, and turning challenges into positive experiences. 3 sections
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4. MODULE 4: Maximizing Sales Through Effective Up-Selling, Cross-Selling, and Offering AlternativesThis module focuses on techniques to boost sales by mastering up-selling, cross-selling, and offering alternatives. Learn how to identify customer needs, recommend complementary products, and provide options that enhance the overall shopping experience, driving higher sales and customer satisfaction. 3 sections
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5. MODULE 5: Advanced Selling Techniques and Customer EngagementThis module dives into advanced selling strategies to elevate customer engagement. Learn how to personalize interactions, use persuasive techniques, and deepen customer relationships to drive sales and loyalty, ensuring a more tailored and impactful customer experience. 3 sections
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6. MODULE 6: Optimizing Sales Closures and Ensuring Outstanding After-Sales ServiceThis module focuses on mastering the art of closing sales effectively while providing exceptional after-sales service. Learn techniques for sealing deals confidently and ensuring customer satisfaction through proactive follow-ups and support, leading to repeat business and long-term customer loyalty. 3 sections
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7. MODULE 7: The Power of Continuous Learning and Cultivating Perseverance, Resilience, and Determin...This module emphasizes the importance of continuous personal and professional development. Learn how to build perseverance, resilience, and determination to overcome challenges, stay adaptable, and maintain a growth mindset, all essential for long-term success in the workplace. 4 sections
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8. Salesmanship Express: Tatak Wilcon!Salesmanship Express: Tatak Wilcon is a focused training module designed to strengthen the core selling skills of Wilcon frontliners. It highlights the distinct qualities that define a “Tatak Wilcon” frontliner—being knowledgeable, customer-centered, and committed to delivering excellent service that reflects the brand’s identity and values. 6 sections
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9. We want to hear from you!Learning Management System — NPS 1 section
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