Mastering the Art of Customer Service and Managing Difficult Clients
Course
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Camille Clemente
Master the art of customer service by learning how to handle difficult clients effectively and maintain professionalism under pressure.
Here is the course outline:
1. Introduction to Customer Service ExcellenceThis module provides an overview of customer service fundamentals and the mindset required to excel in dealing with customers, including the controversial notion that 'the customer is always right.' 4 sections
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2. Handling Difficult Customers with GraceLearn strategies for managing challenging customer interactions, such as dealing with screamers and very rude individuals, without losing your composure or professionalism. 4 sections
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3. Preventing and Resolving Customer ConflictsDiscover techniques to anticipate potential customer issues and effectively resolve conflicts when they arise, including understanding customer frustrations and offering appropriate solutions. 4 sections
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4. Reflecting on Customer Service ExperiencesConclude by reflecting on what has been learned about managing difficult customers and improving customer service, emphasizing the importance of self-awareness and continuous improvement. 4 sections
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