This foundational module introduces the principles, history, and evolution of Total Quality Management (TQM), including the various philosophies that underpin TQM frameworks. Participants will explore the importance of TQM in achieving organizational excellence and begin to understand how customer focus and quality improvement processes are central to TQM practices. Key TQM philosophies and frameworks will be discussed, laying the groundwork for the application of TQM tools and techniques.

Building on the foundational knowledge, this module dives into the practical aspects of TQM by exploring the tools and techniques essential for quality management. Participants will learn how to apply PDCA cycles, fishbone diagrams, and Six Sigma methodologies to solve quality issues. The module will also cover quality measurement and data analysis, process improvement strategies, and how to integrate customer feedback into quality improvement processes. Emphasis will be placed on continuous improvement and the practical application of these tools in real-world scenarios.

This final module focuses on the strategic and leadership aspects of TQM, highlighting the role of leaders in driving TQM efforts and building a quality-focused culture. Participants will explore strategies for integrating quality objectives into organizational strategic planning and learn how to cultivate an environment that prioritizes quality and continuous improvement. The impact of digital technologies on TQM practices will also be discussed, preparing participants to lead TQM efforts in the digital age.