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General

E³: The Next Step in Customer Service Training


Course
Maria Regina Butlig
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Modules

Here is the course outline:

1. Module 1

Copyright & Disclaimer
Learning Module
Short Quiz
Ice Breaker: the 7-second impression

2. Module 2

Copyright & Disclaimer
Learning Module
Short Quiz
Reflect & Share: The Language of Connection

3. Module 3

Copyright & Disclaimer
Learning Module
Short Quiz

4. Module 4

Copyright & Disclaimer
Learning Module
Short Quiz
Reflect & Share: Calm Amid the Storm

5. Module 5

Copyright & Disclaimer
Learning Module
Short Quiz
Reflect & Share: Safe to Shine

6. Module 6

Copyright & Disclaimer
Learning Module
Short Quiz
Reflect & Share: Finding Balance

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Learning Management System — NPS

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