In this topic, we learn how Wilconians understand and respond to the needs of both our internal and external stakeholders. By asking open-ended questions, practicing active listening, and looking beyond stated requests, we ensure that us as a team deliver solutions that build trust, improve collaboration, and strengthen customer loyalty across Wilcon.

In this module, we explore win-win negotiation techniques that help us, Wilconians, build stronger relationships while achieving fair and sustainable outcomes. Together, we will learn how to move beyon win-lose thinking by focusing on shared interests, finding common ground, and creating value for all parties. This module equips us with practical strategies to balance assertiveness and cooperation in everyday workplace negotiations.

In this module, we focus on building rapport and trust as the foundation of strong professional relationships. Together, we will explore how credibility, empathy, and effective communication -both verbal and non-verbal -shape how other perceive us. By understanding these elements, we strengthen trust, improve collaboration, and create lasting partnerships in our daily interactions at work.

In this module, Wilconians learn how to handle objections with confidence, empathy, and professionalism. Instead of viewing objections as rejection, we will practice seeing them as valuable feedback that helps us understand concerns, build trust, and move conversations forward. By staying calm, reframing objects, and using data thoughtfully, we strengthen our ability to reach solutions that work for everyone.

As Wilconians, we understand that successful negotiations do not end with discussion alone - they end with clear, confident deal closing. In this module, we focus on how we recognize buying signals, confidently present final offers, and ensure clarity in agreements. For us, deal closing is not about pressure, but about mutual understanding, trust, and alignment. By strengthening these skills, we position ourselves to build long-term partnerships that support Wilcon's operational excellence and shared success.

Learning Management System - NPS