1. Wilcon Products 1 section

Product Knowledge Learning Path

2. Systems and Processes: Sales & Releasing 11 sections

Infor M3: Customer Order Processes Sales Mobility Processes: Customer Order Processes Customer Service Learning Module Releasing Encoder V2 Inventi System — Job Order Paging System System Access - Supervisor's Role Talk Desk Telephone/Messaging Etiquette Wilcon Loyalty Mobile Registration Process Enterprise Technology System (ETP)

3. Systems and Processes: Receiving 6 sections

Receiving Encoder V2 Store Used Process Inventi System — Meter Inventi System — Work Order System Access - Supervisor's Role System Access - Manager's Role

4. Functional Competencies 8 sections

Adhering to Principles & Values Critical Thinking | MDP042 Decision Making | MDP044 Delegation | MDP042 Follow-Up | MDP042 Managing Performance | MDP042 Planning & Organizing | MDP042 Strategic Leadership | MDP042

5. Recommended Readings 6 sections

Book I: Reimagining Operational Excellence Book II: HBR Guide to Thinking Strategically Book III: Your Next Move: Master the Art of Business Strategies Book IV: People Skills Book V: The First 90 Days Book VI: How to Work with Almost Anyone

6. Videos to Watch 1 section

MDP: Videos to Watch (MM & Branch Head)

7. Training/Workshops to Attend 8 sections

Time Management For Managers & Up | MDP042 Leadership and People Team Management | MDP042 Operational Efficiency | MDP042 Risk Assessment and Mitigation Strategies to Safeguard Operations | MDP042 Problem-Solving and Decision-Making Skills | MDP042 Powerful Communication for Manager & Up | MDP042 Analytical Skills | MDP042 Facility Management: Ensure a Safe and Organized Environment for Employees and Customers | MDP042

8. Areas to be Mentored on

9. On-the-Job Learning Activities

10. Technical Skills 1 section

MDP: Technical Skills (Mm & Branch Head)