1. Wilcon Products 1 section

Product Knowledge Learning Path

2. Systems and Processes: Releasing 11 sections

Infor M3: Customer Order Processes Sales Mobility Processes: Customer Order Processes Customer Service Learning Module Releasing Encoder V2 Inventi System — Job Order Paging System System Access - Supervisor's Role Talk Desk Telephone/Messaging Etiquette Wilcon Loyalty Mobile Registration Process Enterprise Technology System (ETP)

3. Systems and Processes: Receiving 6 sections

Receiving Encoder V2 Store Used Process Inventi System — Meter Inventi System — Work Order System Access - Supervisor's Role System Access - Manager's Role

4. Recommended Readings 6 sections

Book I: Reimagining Operational Excellence Book II: HBR Guide to Thinking Strategically Book III: Your Next Move: Master the Art of Business Strategies Book IV: People Skills Book V: The First 90 Days Book VI: How to Work with Almost Anyone

5. Videos to Watch 1 section

MDP: Videos to Watch (MM & Branch Head)

6. Training/Workshops to Attend 6 sections

Leadership and People Team Management | MDP041 Operational Efficiency | MDP041 Risk Assessment and Mitigation Strategies to Safeguard Operations | MDP041 Problem-Solving and Decision-Making Skills | MDP041 Time Management for Managers & Up | MDP041 Powerful Communication for Manager & Up | MDP041

7. Areas to be Mentored on

8. On-the-Job Learning Activities

9. Technical Skills 1 section

MDP: Technical Skills (Mm & Branch Head)

10. Functional Competencies 10 sections

Adhering to Principles & Values | MDP041 Crisis Situation Management | MDP041 Critical Thinking | MDP041 Decision Making | MDP041 Delegation | MDP041 Influence | MDP041 Managing Performance | MDP041 Mentoring | MDP041 Planning & Organizing | MDP041 Strategic Leadership| MDP041