1. Wilcon Products 1 section

Product Knowledge Learning Path

2. Systems and Processes: Releasing 11 sections

Infor M3: Customer Order Processes Sales Mobility Processes: Customer Order Processes Customer Service Learning Module Releasing Encoder V2 Inventi System — Job Order Paging System System Access - Supervisor's Role Talk Desk Telephone/Messaging Etiquette Wilcon Loyalty Mobile Registration Process Enterprise Technology System (ETP)

3. Systems and Processes: Receiving 6 sections

Receiving Encoder V2 Store Used Process Inventi System — Meter Inventi System — Work Order System Access - Supervisor's Role System Access - Manager's Role

4. Recommended Readings 1 section

MDP: Books to Read (MM & Branch Head)

5. Functional Competencies

6. Videos to Watch 1 section

MDP: Videos to Watch (MM & Branch Head)

7. Training/Workshops to Attend

8. Areas to be Mentored on 1 section

MDP: Areas to be Mentored on (MM & Branch Head)

9. On-the-Job Learning Activities 1 section

MDP: OJT Learning Activities (MM & Branch Head)

10. Technical Skills 1 section

MDP: Technical Skills (Mm & Branch Head)