1. Wilcon Products 1 section

Product Knowledge Learning Path

2. Systems and Processes 11 sections

Customer Service Learning Module Enterprise Technology System (ETP) Infor M3: Customer Order Processes Sales Mobility Processes: Customer Order Processes Inventi System — Job Order Paging System Releasing Encoder V2 System Access - Supervisor's Role Talk Desk Telephone/Messaging Etiquette Wilcon Loyalty Mobile Registration Process

3. Recommended Readings 1 section

MDP: Books to Read (Supervisor)

4. Functional Competencies

5. Videos to Watch 1 section

MDP: Videos to Watch (Supervisor)

6. Training/Workshops to Attend

7. Areas to be Mentored on 1 section

MDP: Areas to be Mentored on (Supervisor)

8. On-the-Job Learning Activities 1 section

MDP: OJT Learning Activities (Supervisor)

9. Technical Skills 1 section

MDP: Technical Skills (Supervisor)