Learning Series: New Year, You 2.0
Course
Christian Jerico Zerrudo
As Wilconians, we grow together! This series helps us build the right mindset, adapt with confidence, combine human and digital skills, and make learning a daily habit with Wilconnect - so we can serve better, grow every day, and make every customer experience exceptional.
Here is the course outline:
1. Mindset to Serve: Where Service BeginsAs Wilconians, we start with the right mindset. Learn how curiosity, reflection, and a growth-oriented perspective with Wilconnect help us serve customers confidently and purposefully. 3 sections
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2. Adaptability: Serving People by Learning ContinuouslyWe grow by staying flexible. Learn to read situations, adjust your approach, and use Wilconnect microlearning to handle every customer interaction with confidence. 3 sections
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3. Modern Service Excellence: Technology + Human Skills TogetherGreat service in 2026 is human + digital. This module helps us, as Wilconians, balance empathy, communication, and digital skills through to deliver faster, smoother, and more impactful customer experience. 3 sections
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4. The Learning Habit: Staying WILCONNECTED All Year!Growth is a habit for every Wilconian. Learn to make microlearning a daily routine, stay WILCONNECTED, and turn consistent learning into stronger service and personal development. 3 sections
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5. We want to hear from you!Learning Management System — NPS 1 section
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