Learning Series: Love at First Service
Course
This February, let’s talk about love… the Wilcon way.
Welcome to Love at First Service—a learning series that reminds us that great customer service works a lot like great relationships: it starts with a strong first impression, grows through trust, and lasts because of consistency.
In this course, you’ll learn how to create warm and confident customer interactions—from the first “Good morning!” to the final “Thank you po!” You’ll also build the mindset and skills to handle concerns with calm and empathy, turning everyday moments into experiences customers will remember (and come back for).
Because in Wilcon, we don’t just sell products—we help customers build homes, projects, and dreams. And the best service? That’s the kind customers fall for.
Here is the course outline:
1. Where Our Service Story BeginsFall in love with the Wilcon story! Learn our values and how every small act can make customers feel cared for from the very first hello. 6 sections
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2. Connecting with Customers like TeammatesDiscover the heart of service by understanding customer needs, listening with care and guiding them like a trusted partner in their home projects. 8 sections
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3. Service Recovery: Turning Issues into LoyaltyJust like in any relationship, challenges happen. Learn to handle them with empathy, calm, and solutions that strengthen trust and loyalty. 6 sections
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4. Your Service Success ToolkitServe with HEART! Reflect, practice and collaborate to make every customer interaction a meaningful, memorable experience. 8 sections
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5. We want to hear from you!Learning Management System — NPS 1 section
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